Returns Policy

We have 21 day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return contact us at sales@ashaalia.com with the following details.

• Full Name
• Email
• Phone Number
• Order Number
• Images of garment with all tags in place and issues highlighted

Once our customer service team have approved the item for return we will arrange pick up of the item. Please note we do not accept items unless it has been approved as a return through registered courier service.

Once returned item(s) have been received they will be reassessed to ensure they comply with our returns policy and then processed within 3 business days (excluding public holidays) Australian Eastern Daylight Time (AEDT) UTC+11:00. You will either receive your refund (excluding original shipping cost) directly to the original method of payment used for the purchase. Successful returns can take up to 5-10 business days to appear on your account due to variable processing between payment providers.

You can always contact us for any return question at sales@ashaalia.com.

Ashaalia reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.

Exchanges

Please keep in mind, we don’t offer exchanges. ASHAALIA products are produced mindfully with limited stock so we can’t guarantee sizes will be available for exchange. If you wish to change your order, we recommend purchasing your new item and initiating a return for a refund. We have size charts available, so please take care when selecting your size. For further information please contact us at sales@ashaalia.com

*All dates and times lines are based on Australian Eastern Daylight Time (AEDT) UTC+11:00